Operations Management

WHAT YOU LEARN

In order to perform in the role of operational manager, insight is needed into which goals, management forms and type of work organization make the business efficient with regard to customer benefit and resource use.

Business management therefore develops your ability to lead, manage and develop a business at operational management level.

In order for you to have practical use of the knowledge you learn, it is important that the training is anchored to your and the other participants' business activities. It is important mainly for two reasons:

• You get a uniquely adapted education shaped according to your goals and experiences
• You get a relevant education that has a direct connection to reality

RESULTS AFTER THE EDUCATION

• You can set operational goals that arouse employee commitment
• You can design working methods and processes that provide the conditions for high performance
• You can make the operational control comprehensible and manageable for employees
• You know how operational management forms affect customer satisfaction, resource efficiency and employee satisfaction
• You can handle people's different approaches to change
• You are one step closer to a Marketing Economist DIHM degree

The programme modules

IHM Operations Management comprises a path of learning that integrates finances, leadership, marketing and organisation, in the context of a company that wants to improve its ongoing operations in relation to customer benefit and resource utilisation.

Module 1 – Goal formulation and process development

Module 2 – Design of performance management

Module 3 – Design and planning of an operational development project