As individuals, we are spurred on by challenging goals that feel meaningful. We make you who have or are about to assume the role of operational manager ready to lead with a strong customer focus that engages.
WHAT YOU LEARN
In order to perform in the role of operational manager, insight is needed into which goals, management forms and type of work organization make the business efficient with regard to customer benefit and resource use.
Business management therefore develops your ability to lead, manage and develop a business at operational management level.
In order for you to have practical use of the knowledge you learn, it is important that the training is anchored to your and the other participants' business activities. It is important mainly for two reasons:
You get a uniquely adapted education shaped according to your goals and experiences
You get a relevant education that has a direct connection to reality
RESULTS AFTER THE EDUCATION
You can set operational goals that arouse employee commitment
You can design working methods and processes that provide the conditions for high performance
You can make the operational control comprehensible and manageable for employees
You know how operational management forms affect customer satisfaction, resource efficiency and employee satisfaction
You can handle people's different approaches to change
You are one step closer to a Marketing Economist DIHM degree
The programme modules
IHM Operations Management comprises a path of learning that integrates finances, leadership, marketing and organisation, in the context of a company that wants to improve its ongoing operations in relation to customer benefit and resource utilisation.
Module 1 – Goal formulation and process development
Module 2 – Design of performance management
Module 3 – Design and planning of an operational development project
Module 1 - GOAL FORMULATION AND PROCESS DEVELOPMENT, ANALYSIS AND IMPLEMENTATION
In the first part, you will learn to identify and map the company's target structure and business processes to make visible how the organization creates customer value in the operational activities.
Resource- and flow-oriented control
Goal management based on customer value
The role and task of leadership
Systems thinking and process orientation
Introduction of processes and the work with process improvements
Module 2 - PERFORMANCE MANAGEMENT
In the second part, you will learn how governance and management should be designed to make it easy for employees and managers to perform at a high level. And how the organization should be able to continuously develop in a certain direction.
Analysis of performance issues
Feedback on performance
Presentation of achieved achievements
Improvement and change work
Module 3 - DESIGN AND PLANNING OF A BUSINESS PROJECT
The last part includes a business development project that will improve an organization's operational skills. The project work is carried out in a group for an external client who has a current operational challenge based on a performance problem.
Identify the causes of the current operational challenge/performance problem
Identify and formulate the effect target in the desired situation
Design and evaluate possible solutions that can improve operational prowess
Recommend a solution that can meet the impact goal